Privacy Policy

Welcome to Dion's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dionspizza.rest or interact with our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

This Privacy Policy applies to all information collected through our website (dionspizza.rest), as well as any related services, sales, marketing, or events (collectively referred to as the "Services").

1. Who We Are

Dion's Pizza is a food service business operating in the United States. We operate the website dionspizza.rest and provide food ordering and related services to our customers. For the purposes of this Privacy Policy, "we," "us," and "our" refer to Dion's Pizza.

2. Information We Collect

We collect several types of information from and about users of our website and Services. Understanding what data we collect is the first step in ensuring transparency between us and the individuals who use our platform.

2.1 Personal Information You Provide to Us

When you interact with our Services — including placing an order, creating an account, signing up for our newsletter, or contacting us — you may voluntarily provide us with personal information such as:

• Name: Your first and last name, used to personalize your experience and process your orders.
• Email Address: Used for order confirmations, customer support, and promotional communications (with your consent).
• Phone Number: Used for order-related communications, delivery coordination, or customer service follow-up.
• Mailing/Delivery Address: Collected when you place an order for delivery, so we can ensure your food arrives at the correct location.
• Payment Information: We collect payment card details or other payment information to process your transactions. Note that full payment card data is processed through secure third-party payment processors and is not stored on our servers.
• Account Credentials: If you create an account with us, we collect a username and password to secure your profile.
• Order History and Preferences: Records of items you have ordered, your dietary preferences, and any special instructions you provide.
• Communications: Any messages, inquiries, or feedback you send to us via email, contact forms, or other channels.

2.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies, web beacons, and similar tracking technologies. This includes:

• IP Address: Your Internet Protocol (IP) address, which helps us understand your general geographic location and diagnose technical issues.
• Browser and Device Information: Information about the browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, and language settings.
• Usage Data: Pages you visit on our website, time spent on each page, links you click, the URL of the page you visited before our website, and your navigation patterns.
• Referring URLs: The website or source that directed you to our website.
• Session and Cookie Data: Information stored in cookies and similar technologies, including session identifiers, preference settings, and analytics data.
• Log Data: Server logs that record your activity on our website, including timestamps and error reports.

2.3 Information from Third Parties

We may also receive information about you from third parties, including:

• Social Media Platforms: If you interact with us on social media or use social login features, we may receive basic profile information from those platforms in accordance with their privacy policies.
• Analytics Providers: Third-party analytics services may provide us with aggregated data about how users interact with our website.
• Delivery Partners: If we use third-party delivery services, we may receive information related to your delivery, such as confirmation of delivery.
• Review Platforms: If you leave a review on a third-party platform, we may collect publicly available information from that review.

3. How We Use Your Information

We use the information we collect for a variety of purposes, all aimed at providing you with an excellent food service experience and maintaining our business operations. Specifically, we use your information to:

3.1 Providing and Managing Services

• Process and fulfill your food orders, including payment processing and delivery coordination.
• Create and manage your account, if you choose to register with us.
• Send you order confirmations, receipts, delivery updates, and other transactional communications.
• Respond to your customer service inquiries, complaints, and requests for information.
• Enable you to save preferences, favorite orders, and delivery addresses for a more convenient future experience.

3.2 Analytics and Service Improvement

• Analyze usage patterns on our website to understand how customers interact with our platform and identify areas for improvement.
• Monitor the performance, security, and functionality of our website and Services.
• Conduct internal research and development to improve our menu, website features, and overall customer experience.
• Diagnose technical problems and resolve bugs or errors on our platform.
• Measure the effectiveness of our marketing campaigns and promotional efforts.

3.3 Marketing and Communications

• Send you promotional emails, newsletters, special offers, and information about new menu items or events — but only where you have consented to receive such communications, or where we have a legitimate interest in doing so consistent with applicable law.
• Personalize your experience by displaying relevant content, offers, and recommendations based on your order history and preferences.
• Conduct surveys, sweepstakes, contests, or other promotional activities in which you choose to participate.
• Retarget you with advertisements on third-party platforms, where permitted by applicable law and your preferences.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us at [email protected].

3.4 Legal and Compliance Purposes

• Comply with applicable federal, state, and local laws and regulations.
• Enforce our Terms of Service and other agreements.
• Prevent fraud, abuse, and unauthorized access to our systems.
• Protect the safety, rights, and interests of our customers, employees, and business.
• Respond to lawful requests from government authorities and law enforcement agencies.

4. How We Share Your Information

We do not sell your personal information. We do not rent or trade your personal data to third-party marketers. However, we may share your information with certain categories of third parties in the following circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third-party vendors and service providers who assist us in operating our business. These include:

• Payment Processors: Companies that process credit card and other payment transactions securely on our behalf.
• Delivery Services: Third-party couriers or delivery platforms that fulfill and track food deliveries.
• Cloud Hosting Providers: Companies that host our website and store data on our behalf.
• Email Service Providers: Platforms used to send transactional and marketing emails to you.
• Analytics Providers: Services such as Google Analytics that help us understand how users interact with our website.
• Customer Support Tools: Software platforms that help us manage customer inquiries and support tickets.

All such service providers are contractually obligated to use your information only for the purposes we specify and to protect it with appropriate security measures.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe, in good faith, that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request.
• Protect and defend the rights or property of Dion's Pizza.
• Prevent or investigate possible wrongdoing in connection with our Services.
• Protect the personal safety of users of our Services or the public.
• Protect against legal liability.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website of any such change in ownership, and we will indicate any choices you may have regarding your information.

4.4 With Your Consent

We may share your information with other parties when you have given us explicit consent to do so, such as when you participate in a joint promotion or co-marketing campaign with a partner.

5. Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising.

5.1 Types of Cookies We Use

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about our use of cookies, please refer to our Cookie Policy available on our website.

6. Data Security

We take the security of your personal information seriously and have implemented a variety of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, and destruction.

6.1 Security Measures We Employ

• Encryption: Our website uses Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal information is restricted to authorized employees, contractors, and service providers who have a legitimate business need to access it.
• Secure Payment Processing: Payment card information is processed through Payment Card Industry Data Security Standard (PCI DSS) compliant payment processors. We do not store your full payment card number on our systems.
• Regular Security Audits: We conduct periodic security reviews and vulnerability assessments of our systems.
• Employee Training: Our staff receives regular training on data privacy and security best practices.
• Incident Response Plan: We maintain a documented plan for responding to data security incidents, including notifying affected individuals and authorities as required by law.

7. Your Privacy Rights

Depending on your location within the United States, you may have specific rights regarding your personal information. We are committed to honoring these rights and responding to your requests in a timely and transparent manner.

7.1 Rights Under U.S. Federal and State Law

As a business operating in the United States, we comply with applicable federal law, including the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive practices in connection with the collection and use of personal information. We also comply with applicable state privacy laws.

7.2 California Residents — CCPA/CPRA Rights

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). These rights include:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the business purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt Out of Sale or Sharing: We do not sell your personal information. If this practice changes, you will have the right to opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to purposes necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality of service as a result of you exercising your privacy rights.

To exercise your California privacy rights, please submit a verifiable consumer request to us at [email protected]. We will respond to your request within 45 days, with a possible extension of an additional 45 days where reasonably necessary.

7.3 General Rights Available to All Users

Regardless of your location, we strive to offer the following rights to all our users:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right of Deletion: You may request that we delete your personal information, subject to certain exceptions (such as legal obligations).
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
• Right to Object to Marketing: You may opt out of receiving marketing communications from us at any time.
• Right to Data Portability: You may request that we provide you with a copy of your personal information in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request. We will not charge a fee for processing your request unless it is excessive or repetitive.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. The specific retention period depends on the type of data and the purpose for which it is used.

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data disposal procedures. In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice.

9. Children's Privacy

Dion's Pizza does not knowingly collect, solicit, or maintain personal information from anyone under the age of 18 years old. Our website and Services are intended for use by adults only. If you are under 18, please do not submit any personal information through our website or Services.

If we learn that we have inadvertently collected personal information from a child under the age of 18, we will take steps to delete that information as quickly as possible. If you believe we may have collected information from a minor, please contact us immediately at [email protected].

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under the age of 13 without verifiable parental consent. Our Services are designed for individuals 18 years of age and older.

10. International Data Transfers

Dion's Pizza is based in the United States, and your personal information is primarily collected, processed, and stored in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers maintain facilities.

The data protection laws in the United States and other countries may differ from those in your country of residence. By using our Services, you acknowledge that your personal information may be transferred to countries that may not provide the same level of data protection as your home country.

Where we transfer personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect your information, consistent with applicable law. If you have questions about international data transfers, please contact us at [email protected].

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Dion's Pizza. This Privacy Policy does not apply to those third-party platforms. We strongly advise you to review the privacy policy of every site you visit or service you use. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

This includes, but is not limited to, any third-party delivery platforms, social media platforms, payment processors, or review websites that may link to or from our website.

12. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. At this time, our website does not respond to DNT signals because no uniform technology standard for recognizing and implementing DNT signals has been finalized by the relevant regulatory and standards bodies.

If a standard for online tracking is adopted in the future that we are required to follow, we will update this Privacy Policy to reflect that practice.

13. Automated Decision-Making and Profiling

We may use automated processes to analyze your order history and browsing behavior in order to personalize recommendations and offers. However, we do not make decisions that produce significant legal effects on you based solely on automated processing without human involvement. If this practice changes, we will update this Privacy Policy accordingly.

14. How to File a Privacy Complaint

If you believe that we have not adequately addressed your privacy concerns, you have the right to file a complaint with the appropriate regulatory authority. We encourage you to contact us first so that we can attempt to resolve the issue directly.

14.1 Contact Us First

Please send your privacy-related concerns or complaints to:
Email: [email protected]
We aim to respond to all privacy inquiries within 30 business days.

14.2 Regulatory Authorities

If you are a California resident and are not satisfied with our response, you may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office.

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov

For issues related to deceptive business practices, you may also contact the Federal Trade Commission (FTC):

• Federal Trade Commission: ftc.gov | 1-877-FTC-HELP (1-877-382-4357)

Residents of other states should consult their state's Attorney General office or applicable consumer protection agency for guidance on filing privacy-related complaints.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

If we make material changes to this Privacy Policy, we will notify you by:

• Posting a prominent notice on our website prior to the changes taking effect.
• Sending an email notification to the address associated with your account (if applicable).

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are dedicated to addressing your privacy concerns promptly and thoroughly.