Terms of Service

Effective Date: March 18, 2026  |  Last Updated: March 18, 2026

1. Acceptance of Terms

Welcome to Dion's Pizza ("Dion's," "we," "us," or "our"). These Terms of Service ("Terms," "Agreement") govern your access to and use of our website located at dionspizza.rest (the "Website"), as well as any related services, features, content, applications, and products offered by Dion's Pizza (collectively, the "Services").

By accessing or using the Website, placing an online or in-store food order, creating an account, subscribing to our newsletter, participating in promotional activities, or otherwise interacting with our Services, you ("User," "Customer," "you," or "your") agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you do not agree with any part of these Terms, you must immediately discontinue access to and use of the Website and our Services. Your continued use of the Website or Services following any modification to these Terms constitutes your acceptance of such modifications.

These Terms apply to all visitors, customers, and others who access or use the Services. If you are using the Services on behalf of an organization or business entity, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" refers collectively to you and that entity.

You must be at least eighteen (18) years of age to use our Services or to place an order through our Website. If you are under the age of eighteen (18), you may only use our Services with the involvement and consent of a parent or legal guardian who agrees to be bound by these Terms.

2. Description of Services

Dion's Pizza is a food service business operating within the United States. We offer the following services through our Website and physical locations:

• Online Food Ordering: Customers may browse our menu and place orders for pickup or delivery through our Website.
• Menu Information: We provide detailed information about our food and beverage offerings, including ingredients, pricing, and nutritional content where applicable.
• Promotions and Special Offers: We may offer special deals, discounts, loyalty programs, or promotional events accessible through the Website.
• Customer Account Services: Users may create an account to manage their orders, save preferences, track loyalty rewards, and receive personalized offers.
• Catering Services: We may offer catering services for events, subject to availability and separate terms that may be provided at the time of booking.
• Gift Cards: We may offer digital or physical gift cards for purchase through our Website or in-store.
• Customer Communications: We may send transactional, promotional, and informational communications to registered users via email, SMS, or other channels, subject to applicable opt-in requirements.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice, for any reason, including but not limited to system maintenance, updates, or business changes. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation.

Availability of specific menu items, promotions, or services may vary by location and is subject to change without prior notice. All orders are subject to availability and our ability to fulfill them at the time of ordering.

3. User Obligations and Prohibited Activities

3.1 User Obligations

By using our Services, you agree to:

• Provide accurate, complete, and current information when creating an account, placing orders, or communicating with us.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized access or use of your account.
• Promptly update your account information to keep it accurate and current.
• Use the Services only for lawful purposes and in accordance with these Terms.
• Comply with all applicable federal, state, and local laws, regulations, and ordinances when using our Services.
• Pay all charges associated with your orders, including applicable taxes and delivery fees, in a timely manner.
• Review your order carefully before submission, as orders may not be modifiable or cancellable once confirmed.
• Be present at the designated delivery address at the agreed delivery time, or arrange for pickup as specified in your order confirmation.

3.2 Prohibited Activities

You agree not to engage in any of the following prohibited activities when using our Website or Services:

• Attempting to gain unauthorized access to any part of the Website, our servers, or any database or system connected to the Website.
• Using any automated software, bot, script, crawler, scraper, or other automated means to access, collect, or harvest data from the Website without our express written permission.
• Transmitting any viruses, malware, ransomware, spyware, or any other harmful, disruptive, or destructive code or software through the Website.
• Attempting to decompile, reverse engineer, disassemble, or otherwise attempt to discover the source code of the Website or any software used in connection with our Services.
• Posting, uploading, or transmitting any content that is defamatory, obscene, abusive, offensive, fraudulent, misleading, or otherwise violates any applicable law.
• Impersonating any person or entity, including Dion's Pizza employees, representatives, or other users.
• Using the Website or Services for any commercial purpose without our express written authorization, including reselling or redistributing any products purchased through our Website.
• Placing fraudulent orders or attempting to circumvent our pricing, discount systems, or promotional offers through deceptive means.
• Interfering with or disrupting the integrity, operation, or performance of the Website or Services.
• Collecting or harvesting personal information about other users of the Website without their consent.
• Engaging in any activity that would violate the Computer Fraud and Abuse Act (18 U.S.C. § 1030), the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), or any other applicable federal or state law.
• Violating any applicable import or export regulations in connection with your use of the Services.
• Using the Services to conduct or facilitate illegal gambling, pyramid schemes, chain letters, or other fraudulent activity.

We reserve the right, in our sole discretion, to terminate or suspend your access to the Website and Services immediately and without prior notice if we determine that you have engaged in any prohibited activity. We may also report any such conduct to appropriate law enforcement authorities.

4. Intellectual Property Rights

All content, materials, features, and functionality available on or through our Website and Services, including but not limited to text, graphics, logos, trademarks, service marks, images, photographs, videos, audio clips, menu designs, software, data compilations, and the overall look and feel of the Website (collectively, "Content"), are owned by, licensed to, or controlled by Dion's Pizza and are protected by applicable United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and applicable state laws.

The Dion's Pizza name, logo, trade dress, and all related marks, names, and slogans are trademarks or service marks of Dion's Pizza. You may not use, reproduce, duplicate, copy, sell, resell, or exploit any of our trademarks or service marks without our prior written consent. Nothing in these Terms grants you any right or license to use any trademark, trade dress, or other intellectual property owned by Dion's Pizza.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for personal, non-commercial purposes in connection with using our Services. This license does not include the right to:

• Modify, copy, or create derivative works of the Content;
• Reproduce, publish, distribute, or publicly display the Content;
• Remove or alter any copyright, trademark, or other proprietary notices;
• Use data mining, robots, or similar data gathering or extraction tools on the Website.

If you submit any content to us, including reviews, feedback, photos, or suggestions (collectively, "User Content"), you grant Dion's Pizza a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in any media now known or hereafter developed, in connection with operating and promoting our business. You represent and warrant that you own or have the necessary rights to grant this license.

Any unauthorized use of the Content or intellectual property belonging to Dion's Pizza may violate copyright, trademark, or other intellectual property laws, and may result in civil or criminal liability.

5. Payment Terms

5.1 Pricing and Fees

All prices for menu items, products, and services listed on our Website are in United States Dollars (USD) and are subject to change without prior notice. Prices displayed do not include applicable sales taxes, delivery fees, service charges, or gratuities unless expressly stated otherwise. The total amount due, including all applicable charges, will be presented to you for review before you finalize your order.

5.2 Payment Methods

We accept various forms of payment as indicated on our Website at the time of your transaction, which may include major credit cards (Visa, Mastercard, American Express, Discover), debit cards, digital wallets, gift cards issued by Dion's Pizza, and other payment methods we may make available from time to time. All payment transactions are processed through secure, encrypted payment processing systems in compliance with applicable Payment Card Industry Data Security Standards (PCI-DSS).

5.3 Order Confirmation and Billing

Your credit card or other payment method will be charged at the time your order is placed and confirmed. You authorize us to charge your selected payment method for the total amount displayed at checkout. By submitting your payment information, you represent and warrant that you are authorized to use the payment method provided and that the information you provide is accurate and complete.

5.4 Taxes

You are responsible for all applicable federal, state, and local sales taxes, use taxes, and other charges associated with your purchases. We will collect and remit applicable sales taxes as required by law.

5.5 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final. However, if you experience an issue with your order, such as receiving incorrect items, damaged products, or a significant quality concern, please contact us immediately at [email protected] so that we may address your concern. Refund or replacement decisions are made at our sole discretion on a case-by-case basis. Cancellations after an order has been confirmed and preparation has begun may not be possible and are subject to our then-current cancellation policy.

5.6 Promotions and Discounts

Promotional codes, coupons, and discounts are subject to specific terms and conditions provided with each offer. They cannot be combined with other offers unless expressly stated, have no cash value, and are non-transferable. We reserve the right to rescind, modify, or discontinue any promotional offer at any time.

6. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE, SERVICES, AND ALL CONTENT AND PRODUCTS PROVIDED BY DION'S PIZZA ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

DION'S PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
• WARRANTIES AS TO THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT, INFORMATION, OR MATERIALS AVAILABLE THROUGH THE WEBSITE;
• WARRANTIES THAT DEFECTS, IF ANY, WILL BE CORRECTED;
• WARRANTIES REGARDING THE SUITABILITY OF ANY FOOD PRODUCTS FOR YOUR PARTICULAR DIETARY NEEDS, RESTRICTIONS, OR HEALTH CONDITIONS.

You acknowledge that food products may contain allergens, including but not limited to gluten, dairy, nuts, eggs, soy, shellfish, and other common allergens. While we make reasonable efforts to provide accurate allergen and ingredient information, we cannot guarantee the complete absence of any allergen in our products due to the shared preparation environments and supply chain variations. If you have a severe food allergy or intolerance, please contact us directly before placing an order. We are not responsible for any adverse health reactions resulting from consumption of our products.

The disclaimers in this section apply to the maximum extent permitted by applicable law in the United States, including the Federal Trade Commission Act (15 U.S.C. § 45) and applicable state consumer protection laws.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DION'S PIZZA, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, SERVICE PROVIDERS, OR SUCCESSORS BE LIABLE FOR ANY:

ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE WEBSITE OR SERVICES, ANY CONTENT OBTAINED FROM THE WEBSITE, OR ANY PRODUCTS PURCHASED THROUGH THE WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL DION'S PIZZA'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO DION'S PIZZA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain types of liability. Accordingly, some of the above limitations may not apply to you to the extent prohibited by applicable law. In such cases, our liability will be limited to the greatest extent permitted by applicable law.

8. Indemnification

You agree to defend, indemnify, and hold harmless Dion's Pizza, and its owners, officers, directors, employees, agents, contractors, affiliates, licensors, successors, and assigns (collectively, "Indemnified Parties") from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to reasonable attorneys' fees, court costs, and expert witness fees) arising out of or relating to:

• Your access to or use of the Website or Services;
• Your violation of any provision of these Terms;
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or proprietary rights;
• Your violation of any applicable federal, state, or local law, regulation, or ordinance;
• Any User Content submitted, posted, or transmitted by you through the Website;
• Your negligence, willful misconduct, or fraudulent activity;
• Any misrepresentation made by you in connection with your use of the Services or your account.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. You shall not settle any claim subject to this indemnification provision without our prior written consent.

9. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or relating to these Terms, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States and the applicable state laws of the state in which Dion's Pizza maintains its principal place of business, without regard to any conflict of law principles that would require the application of the laws of another jurisdiction.

To the extent that any dispute is not resolved through the arbitration process described in Section 10, you and Dion's Pizza agree to submit to the exclusive personal jurisdiction of the federal and state courts located within the applicable United States jurisdiction for the purpose of litigating any such claims or disputes. You waive any objection to the laying of venue of any such proceeding in such courts, and waive any objection that such courts are an inconvenient forum.

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of the Services or these Terms must be filed within one (1) year after such claim or cause of action arose, or be forever barred.

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services informally by contacting Dion's Pizza in writing at [email protected]. We will attempt to resolve the dispute informally within thirty (30) days of receiving your written notice. If the dispute cannot be resolved informally within this period, either party may proceed to binding arbitration as set forth below.

10.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Except as set forth in Section 10.3 below, you and Dion's Pizza agree that any and all disputes, claims, or controversies arising out of or relating to these Terms or your use of the Services shall be resolved exclusively through binding individual arbitration, rather than in court. The arbitration shall be conducted by JAMS (Judicial Arbitration and Mediation Services) or another mutually agreed-upon arbitration service, in accordance with its then-current Consumer Arbitration Rules. The arbitration shall take place in the United States, in a location mutually agreed upon by the parties, or via remote hearing if mutually agreed.

The arbitrator shall have the authority to award any remedies available under applicable law, including injunctive or declaratory relief and attorneys' fees, as permitted by law. The arbitrator's decision shall be final and binding, and judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

10.3 Exceptions to Arbitration

Notwithstanding the agreement to arbitrate set forth above, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm or to protect intellectual property rights. Additionally, claims that qualify for filing in small claims court may be brought in such court, provided the dispute remains in small claims court and proceeds on an individual (non-class) basis.

10.4 Class Action Waiver

YOU AND DION'S PIZZA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

10.5 Waiver of Jury Trial

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND DION'S PIZZA EACH WAIVE ANY RIGHT TO A JURY TRIAL WITH RESPECT TO ANY DISPUTE COVERED BY THESE TERMS.

11. Term and Termination

These Terms shall remain in full force and effect for as long as you access or use our Website or Services, or maintain an account with us. We reserve the right, in our sole and absolute discretion, to suspend or terminate your access to the Website and Services, and to deactivate or delete your account and all associated information and files, at any time and for any reason, including but not limited to:

• Your violation of any provision of these Terms;
• Fraudulent, abusive, or otherwise harmful activity on your part;
• Requests from law enforcement or other government agencies;
• Discontinuance or material modification of our Services;
• Unexpected technical or security issues;
• Extended periods of account inactivity.

We will endeavor to provide notice of termination where feasible, but we are not obligated to do so where prohibited by law or where providing such notice could compromise safety or security.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion.

Upon termination of your account or access to the Services:

• Your right to use the Website and Services will immediately cease;
• Any pending or unfulfilled orders may be cancelled at our discretion;
• We may delete or retain your account data as described in our Privacy Policy and as required by applicable law;
• Any outstanding payment obligations remain due and payable.

The following sections of these Terms shall survive any termination: Sections 4 (Intellectual Property Rights), 6 (Disclaimer of Warranties), 7 (Limitation of Liability), 8 (Indemnification), 9 (Governing Law and Jurisdiction), 10 (Dispute Resolution), and all other provisions that by their nature should survive termination.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify, revise, update, or replace any portion of these Terms at any time by posting the amended Terms on our Website at dionspizza.rest. The date of the most recent revision will be indicated at the top of this page as the "Last Updated" date.

For material changes to these Terms, we may provide additional notice to you, such as by sending an email to the address associated with your account or by displaying a prominent notice on the Website. It is your responsibility to review these Terms periodically for changes and to keep your contact information current in your account so that we may notify you of changes.

Your continued access to or use of the Website or Services after we post revised Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must immediately stop using the Website and Services and, if applicable, request deletion of your account.

We encourage you to review these Terms each time you visit our Website to ensure that you are aware of any changes that may affect you.

13. Privacy and Data Protection

Your privacy is important to us. Our collection, use, disclosure, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference and can be accessed at dionspizza.rest. By using our Services, you consent to the collection and use of your personal information as described in our Privacy Policy.

To the extent applicable, we comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, as well as the Federal Trade Commission Act (15 U.S.C. § 45) regarding unfair or deceptive practices in connection with personal information. We do not sell your personal information to third parties as defined under applicable privacy laws without providing appropriate notice and, where required, obtaining your consent.

14. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Dion's Pizza. These links are provided for your convenience and informational purposes only. We have no control over the content, privacy policies, or practices of any third-party websites or services, and we expressly disclaim any responsibility or liability for them.

We do not endorse or make any representations about third-party websites, services, products, or information. Your access and use of any third-party website or service is at your own risk and subject to the terms and conditions and privacy policies of those third parties. We encourage you to review the terms and privacy policies of any third-party websites you visit.

15. Electronic Communications

By creating an account or otherwise providing your contact information to us, you consent to receiving electronic communications from Dion's Pizza, including emails, text messages, push notifications, and other forms of electronic messages. These communications may include transactional messages related to your orders, as well as marketing and promotional materials where you have opted in to receive such content.

You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. You may opt out of marketing communications at any time by following the unsubscribe instructions included in any such communication or by contacting us at [email protected].

Electronic marketing communications are sent in compliance with the CAN-SPAM Act (15 U.S.C. § 7701 et seq.) and, where applicable, the Telephone Consumer Protection Act (47 U.S.C. § 227).

16. Force Majeure

Dion's Pizza shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, fires, floods, storms, earthquakes, pandemics, epidemics, labor disputes or strikes, supply chain disruptions, government orders or regulations, civil unrest, war, terrorism, power outages, internet or telecommunications failures, or any other event that is beyond our reasonable control ("Force Majeure Event").

In the event of a Force Majeure Event, we will make commercially reasonable efforts to resume the affected Services as soon as practicable and will provide notice to affected customers where feasible.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements or policies expressly incorporated herein by reference, constitute the entire agreement between you and Dion's Pizza with respect to your use of the Website and Services, and supersede all prior and contemporaneous agreements, understandings, negotiations, and discussions, whether oral or written, between the parties relating to the same subject matter.

No failure or delay by Dion's Pizza in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. No single or partial exercise of any right or remedy by Dion's Pizza shall preclude any other or further exercise of that or any other right or remedy.

18. Severability

If any provision of these Terms is found to be invalid, illegal, unenforceable, or in conflict with any applicable law by a court of competent jurisdiction or an arbitrator, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its original intent to the greatest extent possible. If such modification is not possible, the offending provision shall be deemed severed from these Terms.

The invalidity, illegality, or unenforceability of any provision shall not affect or impair the validity, legality, and enforceability of the remaining provisions of these Terms, which shall continue in full force and effect as if the invalid, illegal, or unenforceable provision had never been included. The parties agree to negotiate in good faith a replacement provision that is valid, enforceable, and as consistent as possible with the original intent of the severed provision.

19. Assignment

You may not assign, transfer, delegate, or sublicense any of your rights or obligations under these Terms without the prior written consent of Dion's Pizza. Any attempted assignment in violation of this section shall be null and void.

Dion's Pizza may assign these Terms, in whole or in part, at any time without restriction, including in connection with a merger, acquisition, corporate reorganization, sale of assets, or by operation of law. Any such assignment shall not affect your rights under these Terms.

20. Accessibility

Dion's Pizza is committed to making our Website accessible to individuals with disabilities in compliance with applicable requirements under the Americans with Disabilities Act (ADA) and applicable state accessibility laws. If you experience any difficulty accessing or using our Website, please contact us at [email protected] so that we may assist you and work to improve our Website's accessibility.

21. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, your use of our Services, or any other matter, please contact us using the following information:

We will make reasonable efforts to respond to all legitimate inquiries within a reasonable timeframe. For urgent matters related to ongoing orders, we recommend contacting us directly through the contact methods listed on our Website.